Dec 16, 2017 | Updated: 07:21 PM EDT

OnePlus Now Concentrating on Efficient Customer Service

Jun 06, 2017 07:32 PM EDT

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OnePlus, the Shenzhen-based Chinese smartphone maker who quickly rose to prominence in early 2013 is well known for shabby customer support for all these years. For a long time now, customer support for any electronic products is vital for any brand to stay competitive in the markets. While OnePlus manufactures some of the world's best smartphones, the credibility wasn't the same for support and service.

OnePlus now plans to improvise on it. As it can be noted from The Verge, the company is creating a hype for the upcoming OnePlus 5 smartphone by also showcasing about the growth of its customer service team also highlighting the importance especially aftersales care.  The report mentions that OnePlus has already hired numerous people assigning them to service and support.

OnePlus will also offer multilingual support for various markets. Technobuffalo also reported about new repair centers in the United States and Europe that are helping in reducing turnaround times and improved working efficiency. As reported earlier, OnePlus has also partnered with popular smartphone camera experts DxO.

It's currently unknown whether DxO is directly assisting OnePlus with the cameras on the upcoming OnePlus 5 smartphone. For some time now, Carl Pei and his team have succeeded in releasing numerous flagship devices every year achieving its target sales. The company also recently opened a dedicated store in the Silicon Valley of India, Bengaluru promising better assistance and service for all users.

The new and upcoming flagship OnePlus 5 device is expected to carry the latest 10nm Snapdragon 835 processors from Qualcomm alongside 6GB of RAM onboard. A 5.5-inch fullHD display will be powered by a 3300mAh battery. The only part of hardware on smartphones from the Chinese smartphone maker that remains unchanged is the display. While all their competitors have moved on to 2K and UHD displays, OnePlus still thinks a 1080p is adequate.   

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